Return Request Form

To return an item you must have an RMA (Return Merchandise Authorization) number. Please fill out this form completely and agree to the return policy at the bottom by checking the box. We will respond to your request in 24 hours with an RMA number, and further instructions. Note: returning purchases with out an RMA number will be declined and sent back to the customer at thier expense.

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information

Return Policy
If for any reason you are not satisfied with your new cane you may return it within ten days after you receive it, please follow these instructions below.

To return and item click Customer Service at the top of any page and fill out a Return Request form, you will then be notified of your RMA number by email. You must have your order number for a return. If you have questions about your return feel free to call us at 360-693-1383, all returns must use Return Request form, no exceptions.

1. If the cane has not been altered (cut to size) or damaged you will receive a refund of your purchase price minus shipping. If your purchase qualifies for free shipping on returning your order $9 will be subtracted from your refund for shipping cost. Excludes Custom Work, see #7.

2. If the cane has been altered by us you will receive a 80% refund of your cane purchase price minus shipping.
If your purchase qualifies for free shipping on returning your order $9 will be subtracted from your refund for shipping cost. Cane cut shorter then 34" are not returnable. Excludes Custom Work, see #7.

3. In either case (#1 or #2) you will have to pay to ship the cane to us.

4. All returns require an RMA number, please call 360-693-1383 for this number and shipping instruction. Returning merchandise with out an RMA number on the outside of the shipping container will be refused.

5. Cane sizes, most walking canes sizes listed on this site are correct. When ordering a standard size walking cane the length can vary in size from what we state on the website. We try and keep our website up to date as much as possible but in the event the cane is not with in 1" plus or minus you can return your cane for an exchange.

6. Wood varies from piece to piece in the same species, based on color and wood grain, some of the woods we use are becoming very rare and difficult to find. Close match wood substitution will be used at our discretion. We try to maintain current pictures on our web site of our products, but some variation may occur in wood grain color and styles. Walking cane return requests based on wood grain, color, or style variations may be declined.

7. Custom work requires 50% deposit, balance on completion. Custom work includes all items made to customers specifications, such-as custom handles, extra long shafts, precious metal work and special machining. There are no refunds for custom work. We will try are best to give the customer what they want and make small adjustment / modification after the job is complete if we feel the request is reasonable. In this case the customer is responsible for all shipping charges associated with altering custom work.

8. We try our best to inform the customer when a picture on our website or the description does not effectively show the product correctly, we will not be held resonsible for variations. We do understand that buying products on-line can be very difficult at times so if your not sure about a product being suitiable to your needs feel free to call us for further clarification.

9. WalkingCaneCo.com will gladly size your cane to the length you desire free of charge. If we fail to size your cane WalkingCaneCo.com is not responsible for any shipping charges if you choose to send the cane back for sizing or refund. Any cane cut to shorter then 34" is not returnable.

Thank you or considering purchasing walking canes and accessories from us.